Frequently Asked Questions

Core Return Instructions

If your order includes a core return, please note the following guidelines to ensure a smooth refund process:

  1. Return Window:
    Cores should be returned within 60 days of receiving your upgraded product to qualify for a full core deposit refund. Returns sent after 60 days may not be eligible for a refund.
  2. Return Shipping and Documentation:
    • Return Label: PureTurbos does not provide return labels. The customer is responsible for arranging and paying for the return shipping.
    • Documentation: Include a copy of the purchase invoice inside the box, with “CORE RETURN” written in large, bold letters at the top. This step is crucial for linking the core to your order and processing your refund. Missing documentation may result in delays or difficulties in identifying your order.
  3. Packaging Guidelines:
    • Secure Packaging: Please package the core securely to prevent any potential damage during transit. We recommend using sufficient padding and a durable box.
    • Shipping Insurance: Consider adding insurance to your shipment, as we cannot take responsibility for any damage that may occur en route. If a core arrives damaged and cannot be reused, we reserve the right to decline the refund.

By following these steps, you’ll help us ensure a fast and seamless refund process. If you have any further questions, please reach out to our customer support team.

At PureTurbos, most of our turbochargers are built to order to ensure the highest level of quality and precision for each customer. Due to the wide range of turbocharger options we offer, along with the high volume of orders we receive from both our direct customers and authorized dealers, keeping a consistent stock of all models isn't always possible.

As a result, typical lead-times for orders are approximately 3-4 weeks. However, during high-demand periods such as our Black Friday sales, lead-times may extend to 4-8 weeks due to increased order volumes. We appreciate your patience and understanding as we work diligently to deliver your turbocharger to the highest standards.

If you have any questions regarding your specific order, please feel free to contact us directly at info@pureturbos.com

Unused and uninstalled parts may be returned. There is a 15% restocking fee on all returned parts or cancelled orders. Returns must be made within 30 days of the purchase date. Custom made turbos/parts can not be returned. Returns after 30 days will not be accepted. If this is a warranty issue please see the warranty page. Refunds will be processed within two weeks. Please do not call to check on refunds. If you have no heard from us you may email us at info@pureturbos.com.

Unless it's a Turbo upgrade of ours, please contact us prior to sending your turbo in for a rebuild.
Email: info@puretubros.com
Phone: (760) 721 - 7669
Hours: M - F [ 7am - 4pm PST ]

If it is an upgrade of ours you are seeking to rebuild, feel free to ship it to us at the following address
with the rebuild form attached (CLICK HERE FOR REBUILD FORM).

Ship to:
Pure Turbos
3225 Production Ave
Oceanside, CA 92058

Rebuild cost can range from $450-$500 (per turbo) and is subject to increase if additional work is needed to be done.

Failure to follow these instructions can result in premature turbocharger failure, most failures occur due to incorrect installation or operation.

The installation tips listed here are general guidelines that apply to all turbos and do not include vehicle-specific details. Please refer to the authorized original equipment service manual for detailed installation instructions. If you do not have the experience, proper tools or manuals, please seek the services of a qualified technician. 

Before the install:

  • Inspect the oil supply and drain lines for degradation and cracking. Clean or replace all oil lines. 
  • NEVER put thread sealant on the turbo oil feed fitting. Using thread sealant will lead to turbocharger failure.

Installation guidelines:

  1. Install the turbocharger, taking care to ensure that no dirt or foreign material enters the turbocharger openings. Always, use new gaskets and O-rings (where applicable). Do not connect the oil supply line or the air cleaner duct yet.
  2. Pre-lube the turbocharger by pouring clean engine oil into the oil inlet hole of the turbo.  
  3. With your fingers, spin the compressor wheel several times to coat the turbocharger bearings with oil.  
  4. Pour more oil into the oil inlet hole to top it off. There may be some drainage, but this is of no concern. 
  5. Connect the oil supply line and the air cleaner duct. 
  6. Check for proper crankcase oil level. 
  7. With the fuel shut off to prevent engine start, crank the engine for 10-15 seconds, or until the gauge shows an oil pressure build up. 
  8. Start the engine and let it idle for 5-10 minutes. Do not rev the engine during this time. 
  9. Check the installation for any oil leaks. 
  10. Drive with low boost/light throttle until properly tuned. (DO NOT WIDE OPEN THROTTLE WITHOUT A PROPER TUNE)

All of our turbos carry a one year, unlimited mileage warranty and have been built with the highest quality parts. If you believe you received a defective part, please email us at info@pureturbos.com and include the following:

  1. Your Full Name
  2. Ship to name - if the item was not shipped directly to you.
  3. Item purchased/ Date of purchase/ Invoice number
  4. Copy of the repair order and any accessory parts required that were replaced.

For further questions feel free to email us at: info@puretubros.com
or Call us at: (760) 721 - 7669
Hours: M - F [ 7am - 4pm PST ]

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