Core Policy

 Certain PureTurbos products are sold on an exchange basis and require the return of your original turbocharger (“core”). This policy outlines the requirements and conditions for core returns and refunds.
1. What Is a Core Deposit

A core deposit is a refundable charge applied at the time of purchase for remanufactured turbochargers.

This deposit ensures the return of your original turbocharger, which is required for rebuilding purposes.

2. Core Eligibility Requirement

To qualify for a core refund, the returned unit must match the exact product model specification.

Cores that do not match the original turbocharger model or configuration may be rejected or subject to partial or no refund.

3. Core Return Requirements

To be eligible for a refund:

  • Core must be returned within 60 days of shipment date

  • Core must be complete, unmodified, and in rebuildable condition

  • All cores must be securely packaged to prevent shipping damage

All accessories must be removed prior to return, including:

  • Actuators

  • Oil and coolant lines

  • Sensors and fittings

4. Core Return Timeframes

  • 0–60 days: Eligible for full core refund

  • 61–90 days: Eligible for partial refund

  • After 90 days: No refund will be issued

5. Core Condition & Inspection

All returned cores are subject to inspection upon arrival.

Cores may be rejected or partially refunded if they are:

  • Cracked or severely damaged

  • Missing major components

  • Seized or internally destroyed

  • Excessively corroded or contaminated

  • Not matching the original supplied turbo specification

6. Return Shipping

  • Customer is responsible for all return shipping costs

  • Original shipping charges are non-refundable

  • Tracking and insurance are strongly recommended

PureTurbos is not responsible for lost or damaged return shipments.

7. Refund Processing

  • Refunds are processed after inspection approval

  • Please allow 10–15 business days for processing

  • Refunds are issued to the original payment method

8. Return Address

PureTurbos
3225 Production Ave
Oceanside, CA 92058
USA

9. Important Notes

  • Core must be the exact matching unit for the product purchased

  • Substituted or incorrect cores will not qualify for full refund

  • Please allow up to 2 weeks after delivery before inquiring about core status

  • Failure to follow requirements may result in delays or denied refunds

 For further questions, contact us at:
Email: info@pureturbos.com
Phone: (760) 721-7669