Refund policy

Effective Date: January 1, 2026

At PureTurbos, we stand behind the quality of our products. Please review the following policy regarding returns, cancellations, and refunds.

1. Return Eligibility

Returns are accepted under the following conditions:

  • Item must be unused, uninstalled, and in original condition

  • Return request must be made within 30 days of shipment date

  • Return must be approved by PureTurbos prior to being sent back

Any item that has been installed, used, or modified in any way is not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-built or special-order products

  • Installed or used turbochargers or components

  • Modified or tampered items

3. Restocking Fee

All approved returns and canceled orders are subject to a 15% restocking fee.

4. Return Process

To initiate a return, please contact:
info@pureturbos.com

Include:

  • Full name

  • Order number

  • Item(s) being returned

  • Reason for return

Once approved:

  • Items must be securely packaged to prevent damage during transit

  • Customer is responsible for all return shipping costs

  • Original shipping charges are non-refundable

Returns sent without prior approval may be refused.

5. Refunds

  • Refunds are processed after the returned item is received and inspected

  • Please allow 10–15 business days for processing

  • Refunds will be issued to the original payment method

Refund amounts will reflect:

  • Deduction of restocking fee

  • Any applicable adjustments due to item condition

6. Order Cancellations

  • Orders may be canceled prior to shipment

  • A 15% cancellation fee may apply

  • Orders that have already shipped cannot be canceled and must follow the return process

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery.

Please include:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

Failure to report within this timeframe may result in denial of the claim.

8. Core Deposits (If Applicable)

For products with core deposits:

  • Core returns are handled separately under our Core Policy

  • Refund timelines and conditions differ from standard returns

9. Shipping Responsibility

  • Customers are responsible for return shipping costs

  • We recommend using a trackable and insured shipping method

  • PureTurbos is not responsible for lost or damaged return shipments

10. Contact Information

For any questions regarding returns or refunds, please contact:

Email: info@pureturbos.com
Phone: (760) 721-7669