Shipping policy

Effective Date: January 1, 2026

PureTurbos is committed to processing and shipping orders as efficiently as possible. Please review the following shipping terms.

1. Order Processing

  • Orders are processed during regular business hours, Monday through Friday (excluding holidays)

  • Processing times may vary depending on product availability and build requirements

  • Custom-built or made-to-order items may require additional lead time before shipment

Once your order has been processed and shipped, you will receive a confirmation with tracking information.

2. Shipping Timeframes

  • Shipping times are estimates only and are not guaranteed

  • Delivery times vary based on location, carrier, and selected shipping method

  • Delays may occur due to weather, carrier issues, or other circumstances outside of our control

PureTurbos is not responsible for delays once the package has been handed off to the carrier.

3. Shipment Date Definition

The shipment date is defined as the date the order leaves our facility. This date is used for warranty and return eligibility purposes.

4. Shipping Carriers

We ship orders using major carriers such as UPS, FedEx, and USPS. Carrier selection may vary depending on the order size, destination, and service level.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected method and destination

  • All shipping charges are non-refundable

6. Risk of Loss

All orders are shipped FOB shipping point. Ownership and risk of loss transfer to the customer once the order has been shipped.

We strongly recommend monitoring your shipment and ensuring secure delivery at your location.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • PureTurbos is not responsible for delays or losses caused by incorrect or incomplete addresses

  • Additional fees may apply for address corrections or reshipment

8. Damaged, Lost, or Missing Shipments

If your order arrives damaged, lost, or incomplete:

  • Notify us within 48 hours of delivery

  • Provide your order number and photos (if applicable)

  • We will assist in filing a claim with the shipping carrier

Claims may be subject to carrier investigation and timelines.

9. International Shipping (If Applicable)

For international orders:

  • Customers are responsible for all customs duties, taxes, and import fees

  • Delivery times may vary due to customs processing

  • PureTurbos is not responsible for delays caused by customs clearance

10. Refused or Undeliverable Shipments

If a shipment is refused or returned due to delivery issues:

  • Customer is responsible for return shipping costs and any carrier fees

  • Refunds will be issued minus shipping charges and applicable restocking fees

11. Contact Us

For any shipping-related questions, please contact:

Email: info@pureturbos.com
Phone: (760) 721-7669